Frequently Asked Questions (FAQs)

What kind of products do you offer?

We specialize in a wide range of curated gifts and home décor items including handcrafted artefacts, festive décor, silver-plated products, spiritual idols, wall art, tableware, office ware, incense products and more.

Are your products handmade?

Yes, many of our products are handcrafted by skilled artisans, ensuring uniqueness, tradition, and quality in every piece. However, we do have certain products which made by machines through moulds.

Are your brass or silver-plated products prone to tarnish?

All our metal products are made to last, but they may naturally oxidize over time. We recommend gentle cleaning with a soft cloth and storing in dry spaces. Avoid harsh chemicals or water exposure for best longevity.

Do you offer personalized or custom gifts?

Absolutely! We offer customization on selected products such as engraving names or messages. You can check product pages or contact us directly for personalization options. Please do contact us 10-15 days in advance for customized orders.

How can I place an order?

You can place an order directly through our website by creating a free account, browsing products, adding them to your cart, and completing the checkout process. For assistance, feel free to contact us.

Can I modify or cancel my order after placing it?

Orders once placed cannot be modified or canceled, especially for customized or gift-wrapped items. Please review your order carefully before confirming.

Do you include invoices in gift orders?

No, we do not include invoices or price tags in gift orders. If the order is marked as a gift, the recipient will only receive a gift receipt or note. You will receive the full invoice on email.

What payment methods do you accept?

We accept all major debit/credit cards, UPI, CoD and wallet payments.Cash on Delivery adds extra handling and processing charges, to keep your order safe and secure, a small ₹49 fee applies for COD payments. Are the prices on your website the same as in your stores?
We strive to maintain uniform pricing across both our physical storeand our website. However, certain promotions or discounts may be exclusive to either online or in-store purchases, which can lead to price differences. If you notice any variation in pricing, please feel free to contact us.

Do you offer gift wrapping?

Yes, we offer elegant gift wrapping and personalized messages. You can select the particular wrapping paper you want, any decorative items that you may want on the product. You may select this option at checkout.

Do you take bulk or corporate gifting orders?

Yes, we specialize in bulk orders for weddings, festivals, and corporate gifting. Please check out the corporate gifting section on our website. Alternatively, please reach out to us via our Contact Us page for curated solutions.

What is your return and exchange policy?

We do not offer returns or exchanges on any products, as each item is made/packed with utmost care. Please read product details carefully before purchasing. For damaged, wrong or missing items, please contact us within 24 hours of delivery.

How do you ensure product quality and safe packaging?

Every item is quality-checked and packed securely using protective materials to avoid damage in transit. We take extra care especially with fragile and premium items.

What are the shipping/delivery charges?

Please refer to the delivery information on each product’s page.

How long does shipping take?

We aim to ensure that your orders are delivered promptly and securely. Delivery times may vary based on the product and your location, but most items are dispatched within a few working days. For specific timelines, please refer to the delivery information on each product’s page. To help us coordinate your delivery smoothly, kindly provide a valid contact number at the time of ordering.

Do you ship internationally?

Currently, we ship across India. For international shipping, please contact us to check availability and rates.

How can I track my order?

Once your order is shipped, you'll receive a tracking link via SMS or email to monitor your delivery status.

Where is your store located? Can I visit?

Yes! You can visit our physical store at 200/45, Mahatma Gandhi Marg, Civil Lines, Prayagraj, Uttar Pradesh 211001. We'd love to welcome you in person and show you our full collection. How do I contact customer service? You can reach us via the Contact Us page, email us at lakshya.epicrafts@gmail.com, or call us at +91 6393966001.